Customer satisfaction is important to us. If you are not happy with your order, please review our return and refund process below.
Return requests must be submitted within 24 hours of receiving your order. Requests submitted after this period will not be accepted. To initiate a return, please contact Fix Online Store through the Support section of the app.
All return requests are subject to review and inspection by Fix Online Store staff. A return is approved only after staff have confirmed that the item meets the return conditions — including being unused, undamaged, and in its original packaging where applicable.
Once a return is approved and the item is received, a refund will be processed within 3–5 working days to your original payment method. For bank transfer payments, refunds will be made to the account from which the payment was received.
Certain items are not eligible for return, including perishable goods, digital products, personalised items, and items that have been used or damaged after delivery.
If you receive a damaged or incorrect item, please notify us within 24 hours with photos. We will arrange a replacement or full refund at no additional cost to you.